Question 1

Is SellerEU currently an official Responsible Person provider?

Accepted Answer

No. SellerEU does not currently sell official EU Responsible Person representation. We provide guidance, documentation support and partner introductions.

Question 2

How does Responsible Person Guidance work?

Accepted Answer

SellerEU helps sellers understand requirements, prepare documents and can introduce suitable partners when needed.

Question 3

Is SellerEU currently an official Responsible Person provider?

Accepted Answer

No. SellerEU does not currently sell official EU Responsible Person representation. We provide guidance, documentation support and partner introductions.

Question 4

What documents are required before starting?

Accepted Answer

It depends on the service. Common documents include product lists, technical files, compliance documents, marketplace notices or shipping information.

Question 5

How does FBA Prep work?

Accepted Answer

After ticket creation, you receive written inbound and documentation requirements. SellerEU processes inventory according to the agreed prep scope.

Question 6

Can SellerEU receive and inspect returns?

Accepted Answer

Returns can be received, inspected and documented depending on capacity and the agreed workflow.

Question 7

Do you offer emergency support?

Accepted Answer

Certain compliance and account issues can be handled with priority workflows depending on capacity and documentation readiness.

Question 8

What documents are required before starting?

Accepted Answer

It depends on the service. Common documents include product lists, technical files, compliance documents, marketplace notices or shipping information.

Question 9

Do I need a German company to use SellerEU?

Accepted Answer

No. Most clients are international sellers entering Germany and the EU market.

Question 10

Can SellerEU help with marketplace expansion?

Accepted Answer

Yes. SellerEU supports operational requirements, compliance preparation, document review and structured next steps.

Question 11

What documents are required before starting?

Accepted Answer

It depends on the service. Common documents include product lists, technical files, compliance documents, marketplace notices or shipping information.

Question 12

Can communication be handled without phone calls?

Accepted Answer

Yes. SellerEU is designed around written workflows. Most requests are handled through ticket-based communication, email, document review and structured updates.

Question 13

How are documents exchanged?

Accepted Answer

Documents are exchanged through forms, uploads and tickets. Files are reviewed only for the requested service.

Question 14

How long does onboarding take?

Accepted Answer

Timing depends on the service, documentation readiness and product scope. Each service page contains estimated timelines.

Question 15

How do payments work?

Accepted Answer

Orders start with a form. A ticket is created first, then payment is handled through PayPal Checkout.

Operational FAQ for Germany-focused marketplace execution

Responsible Person FAQ

GPSR FAQ

FBA Prep FAQ

Account Recovery FAQ

Marketplace Entry FAQ

General Workflow FAQ